Senior UX Writer, Consumer Experience Mission

Spotify is seeking an experienced Podcast Operations Specialist to join our Business Operations & Strategy team. In this role, you will support our Global Podcast Advertising organization by partnering with members of Sales, Campaign Management, Ad Operations, Product, Content, Channel Development, and Revenue Innovation to deliver and action on key insights that drive growth for our Podcast business. By monitoring key trends and finding new and interesting ways to monetize our offerings, you will define and implement new processes and procedures that increase efficiency, contribute, and ultimately impact the way the world experiences podcasts.

What You'll Do

• Manage the strategic and operational needs of the growing podcast business along with the needs of the core business
• Assist in driving a detailed sales strategy that encompasses inventory management, forecasting, customer segmentation and pricing tactics
• Assist in building podcast roadmaps that cover our advertising measurement opportunities and more
• Partner cross functionally on an international expansion playbook to define readiness to launch for monetization opportunities
• Monitor KPIs for advertising monetization on podcasts and develop escalation paths for over/under performance
• Make data driven recommendations for customers on our podcast inventory
• Monitor campaign delivery in partnership with Campaign Management across podcasts and liaise with Content and Product to triage issues
• Support ad hoc leadership decisioning by providing thoughtful insights driven by data and analytics
• Assist annual joint business planning efforts for podcast shows and modeling the impact to our business
• Partner with Content teams to assess the advertising value of potential new show acquisitions and / or newly acquired shows
• Conduct business reviews with each of Spotify’s studios (The Ringer, Gimlet, Parcast, Spotify Studios) to identify editorial opportunities to drive more revenue
• Identify and support project rollouts for new tools and process changes to increase the efficiency of our Podcast Advertising organization. Key point of contact for diagnosing issues, providing recommendations, and advising on any issues that arise

Who You Are

• You have 3+ years of business operations experience in a global or US role at a media publisher or platform
• You have extensive knowledge and experience in digital media and podcasts
• You have the ability to identify necessary process improvements and leading projects to motivate change
• You are organized and can juggle working on multiple different projects at once
• You are a creative problem solver who thrives in a fast paced environment
• You have excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth
• You are inquisitive and challenge the effectiveness of current processes and procedures
• You have strong analytical and quantitative skills; ability to determine trends and propose solutions
• You have strong knowledge of Salesforce CRM and data visualization platforms (Tableau CRM, Tableau)
• You have experience in campaign delivery platforms such as Google Ad Manager
• You have advanced technical skills across Excel, Google Sheets, SQL, SAQL is a plus
• You have experience visualizing and compiling data into presentations that drive a certain narrative and bring attention to important trends

Where You'll Be

• We’ve introduced Work From Anywhere to give you more options!
• While we will ask you to pop into the office from time to time, we are giving you the flexibility to work from home should you choose to do so.
• Working hours? We operate within the EST zone for collaboration

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